Refund, Return & Exchange Policy

We want your child to love what you bought. If something isn’t right, you have 7 days from delivery to return or exchange it.

Return window

You have 7 days from the date of delivery to raise a return or exchange request. Requests raised after 7 days cannot be accepted.

What can be returned

To be eligible, the item must be:

• Unworn and unwashed

• In its original condition, with all tags attached

• In its original packaging

• Accompanied by the order number or invoice

Sale and discounted items are eligible for return and exchange under this policy.

What cannot be returned

• Innerwear, camisoles, trunks, vests and briefs — for hygiene reasons, unless the item is defective or you received the wrong product

• Items returned without a return request raised first

• Items that are worn, washed, altered, damaged after delivery, or missing tags

Return charges

The ₹100 charge covers reverse pickup and handling. For a refund, it is deducted from the amount refunded. For an exchange, it is collected before the replacement is dispatched.

COD charges and shipping charges already paid are not refundable.

How to raise a return or exchange

1. Email info@kyda.in or call 1800 572 2558 within 7 days of delivery, with your order number and a photo of the item.

2. We confirm your request by email or WhatsApp, usually within 24 hours.

3. Our courier partner collects the item from your address through reverse pickup. You do not need to ship anything yourself.

4. Keep the item in its original packaging with tags attached and ready for the pickup agent.

If your PIN code is not serviceable for reverse pickup, we will tell you at step 2 and share a self-ship address. In that case we reimburse your courier cost up to ₹100 on sharing the receipt.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a free pickup and send a replacement or a full refund, including any shipping and COD charges you paid. No return fee applies.

We recommend taking an unboxing video for any complaint about a missing or wrong item.

Exchanges

The fastest way to change a size or colour is to raise an exchange request. Your first exchange on an order is free. Exchanges are subject to stock availability — if the size or colour you want is unavailable, we will process a refund instead.

Refunds

Once your return reaches us, we inspect it within 2 business days and confirm the outcome by email.

• Prepaid orders: refunded to the original payment method within 5–7 business days of approval.

• COD orders: refunded by bank transfer or UPI within 5–7 business days of approval. We will ask for your account or UPI details after the return is approved.

Your bank may take a further 2–3 business days to post the refund.

Order cancellation

You can cancel any order before it is dispatched at no charge. Email info@kyda.in or call 1800 572 2558. Once an order has been dispatched it cannot be cancelled, but you can refuse delivery or raise a return after delivery under this policy.

If your PIN code is not serviceable by our courier partners, we will cancel the order and refund you in full.

Contact us

Email: info@kyda.in
Phone: 1800 572 2558 (Monday to Saturday, 9:00 AM – 7:00 PM)

BIBOSA RETAIL
8/1682 A16, SF No. 56/1A, P N Road, Thirunagar Street, Neruperichal, Tiruppur, Tamil Nadu – 641602
GSTIN: 33AXDPP3247L1ZB